Your Privacy Is Our Policy

At Arvoreen, we want your on-line experience to be enjoyable and we take care to respect your privacy when you visit our web site. We will act fairly and honestly in all of our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site again….and maybe even tell your friends about us.

Generally, we use the information we collect about you to create a better, more personalised experience for you. Our privacy standards are derived from the world's best business practices and we abide by the following principles:

We Provide Essential Online Information

We provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices.

If you have a problem with any of our goods or services, rest assured we have put in place an effective mechanism and procedure to help you. We can be e-mailed at dogs@arvoreen.com if there is a problem.

Information Collection/Use

We only collect customer information that is necessary for what we do. For example, when you enquire online, we need to have your name, contact details and information regarding our dogs. This enables us to respond to your query quickly and efficiently. In addition, we limit the collection of highly sensitive information about customers (e.g., racial, ethnic origin, political opinions, etc.) because, in general, it is not necessary for what we do.

We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know. For more information email us at dogs@arvoreen.com.

We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through verification processes.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers' usage of our web site to make improvements and provide other items you might want to know about.

As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever possible, make sure you know we have done this and why.

Information about your visit is collected using Cookie and provides information on which pages you have visited, which site you were referred from (if applicable), your browser type and your domain address.

We Will Respect Your Preferences

We do not use the information we collect to send our email updates. If we can (and the customer wants us to), we deal with customers anonymously when entering transactions.

Offering Information To Other Parties

We only use or disclose information about our customers in ways they would expect. This means we only use information to process your order or to improve our web site. We do not disclose your information to other other organisations.

Let Us Know What You Think

Privacy is a sensitive issue. At anytime, if you believe we have not adhered to these principles, please let us know us by e-mail at dogs@arvoreen.com and we will make every effort to review and correct the problem. We also welcome your questions and comments about privacy and our policy.

Contact Details

Send all privacy enquiries to dogs@arvoreen.com. Other contact details are available here.